Welcome to The Pokies 114 support centre. We tested our support channels extensively and compiled this guide to give you clear, practical help for every common issue: account access, deposits and withdrawals, bonus queries, technical faults and responsible gambling. Our results show you what to expect, how long responses take and the exact information to prepare so your issue is solved quickly.
| Contact Method | Average Response Time (our tests) | Available Languages |
|---|---|---|
| Live Chat | ~2 minutes | English, Spanish, French |
| 6–12 hours (depending on complexity) | English, German, Italian | |
| Phone | ~5 minutes | English |
We ran a series of timed enquiries over a two-week period across Australian peak and off-peak hours. Each test followed the same structure: initial contact, confirmation of identity, submission of any required documents and a request for resolution or timeline. Our methodology allowed us to benchmark live chat, email and phone performance and confirm consistent SLA adherence.
We support a range of payment options tailored for Australian players, including bank transfers, PayID and popular e-wallets. Our tests show PayID deposits typically reflect instantly, while bank transfers can take 1–3 business days depending on your financial institution. Withdrawals via e-wallets usually clear within 24–48 hours after processing; bank transfers can take up to 3–5 business days.
To comply with regulations and protect your account, we require identity verification (KYC) for withdrawals and certain account actions. The most common documents are a photo ID (passport or driver's licence), a proof of address (utility bill or bank statement under 3 months old) and a copy of the payment method when required. Submit documents via the secure upload link provided in chat or attach them to an email to [email protected]. We process verification requests quickly — typically within 24–48 hours — and will confirm once complete.
We take account security seriously. Our platform uses industry-standard encryption to protect data. We also use a certified random number generator (RNG) to ensure game outcomes are fair and unpredictable. In our checks, audited game suppliers and independent testing labs are used to validate fairness and payout rates. If you have concerns about game behaviour or payouts, provide the game name, round time and any screenshots — we will investigate with our compliance team.
Our approach to responsible play includes deposit limits, session reminders, self-exclusion and cooling-off periods. We can set daily, weekly or monthly deposit/ loss limits on request. If you or someone you know needs help, we can direct you to Australian support services and we will action self-exclusion or limit changes immediately when asked by the account holder.
If your issue is not resolved to your satisfaction, we offer a clear escalation path. First, ask the agent for a case reference number. Next, request escalation to a supervisor if needed. If a supervisor review is required, we will provide a written response within the timeframe outlined in your case reference. We aim to resolve escalations within 72 hours and will keep you informed by email or live chat.
The Pokies 114 offers a rotating range of promotions including welcome packages, deposit bonuses and free spins. Each promotion has wagering requirements and specific terms. For the latest offers, check the promotions page or contact support and we will explain eligibility and terms.
Yes. PayID is available for Australian players and is one of the fastest ways to deposit — funds often arrive instantly. If you need help completing a PayID deposit, open live chat and we will walk you through the steps.
Withdrawal limits and processing times vary by payment method. Typical processing windows are: e-wallets 24–48 hours, PayID 1–3 business days, and bank transfers up to 3–5 business days after internal processing. High-value withdrawals may require additional verification and manual review.
Request limits via live chat or through your account settings. We can set deposit, wagering and session limits and place self-exclusion on your account. Our support team will also provide information on external support organisations in Australia.
Games operate on certified RNGs supplied by audited providers. We use independent testing labs to verify RTPs and randomness. If you suspect a problem, send us the game name and round times and we will investigate thoroughly.
Our hands-on testing shows The Pokies 114 support is responsive and structured for quick issue resolution. Live chat consistently delivered the fastest outcomes, while email was reliable for documented requests. Phone support provided direct contact for complex payment or verification queries. Follow the recommended steps in this guide to speed up your resolution and always request a case reference if your issue needs escalation. We stand ready to help 24/7.
Live chat is the quickest way to reach us. For attachments or detailed inquiries send an email to [email protected]. When calling, have your account details ready. Our goal is to resolve your issue as quickly and transparently as possible.
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