The Pokies 114 — Rules & Terms of Play

Welcome to the Rules page for The Pokies 114. These rules set out the terms that govern your use of our gaming platform at thepokies78net.net and explain how we operate, protect players and process transactions. We are committed to transparency: we tested our processes and our results show the practical application of the rules below. Read these rules carefully before registering or placing bets. If you do not agree with any part, do not create an account or continue to use our services.

1. Scope and Acceptance

These Rules form a binding agreement between you (the player) and The Pokies 114 (the operator). They apply to all activity on our platform whether via desktop, mobile or other internet-enabled devices. By registering an account with The Pokies 114 you accept these Rules in full and confirm you understand their content.

2. Who We Are

The Pokies 114 operates under company registration number 3-102-841524 and is located approximately 200 metres north and 50 metres east of the North American Cultural Center, Barrio Dent, San Jose. We began operations in 2021 and operate under regulatory standards recognised by major industry bodies. Our operations adhere to the legal and regulatory framework that governs our services and we continually review those controls to remain compliant.

3. Eligibility to Play

We permit participation on The Pokies 114 only where it is legal to do so. To use our services you must:

1. Be of legal gambling age in your country or state of residence. Where local law specifies a higher age than the one stated at registration, local law applies.
2. Reside in a jurisdiction where online gambling is permitted by law. It is your responsibility to ensure you are not contravening local laws by accessing our platform.
3. Provide accurate personal information when registering your account.

4. Account Registration and Identity Verification

When you open an account with The Pokies 114 we require personal details to verify your identity and to meet our obligations under anti-money laundering (AML) and counter-terrorism financing (CTF) legislation. Typical documentation we may request includes government-issued photo ID, proof of address and payment method verification.

We tested our verification queue and our results show that most accounts are verified within 24–72 hours when accurate documents are provided. If additional checks are required, verification can take longer. We reserve the right to limit account functionality until verification is complete.

5. Account Conduct and Single-Account Rule

Players must maintain only one primary account. Multiple accounts created to abuse promotional offers or to circumvent account restrictions are prohibited. We permit multiple accounts only at our sole discretion and where prior approval has been granted.

1. Single-account per player unless explicitly approved by The Pokies 114.
2. Only one account is permitted per credit or debit card number. Attempts to use the same card on multiple accounts may cause suspension and forfeiture of winnings.
3. Accounts must be used personally and for recreational purposes only; professional or commercial use is not permitted.

6. Responsible Gambling

We are committed to responsible gambling. You can set deposit, loss and wager limits from your account settings or by contacting customer support. If you feel you may have a problem gambling, contact our support team and use the tools we provide to restrict or close your account. We also provide links and resources for independent gambling support organisations.

During our internal reviews we found that early-intervention tools reduce problem-play incidents. We apply proactive measures such as account review triggers for significant changes in play patterns.

7. Deposits

Deposits to your account will be available once we receive confirmation from your payment provider. Typical processing times depend on the method used. We tested common payment methods and present typical timeframes and conditions below.

We may limit deposit amounts and ask for documentation to verify the source of funds. You may only deposit using payment instruments held in your name unless otherwise agreed in writing with us.

8. Withdrawals

We endeavour to process withdrawal requests promptly but note that processing times vary by payment method and verification status. We tested our payout procedures and our results show that verified requests are typically processed within 24–72 hours. Unverified requests may be delayed until documentation is provided.

To comply with AML obligations, withdrawal of funds may require you to have wagered deposited amounts a minimum number of times. For example, typical play-through requirements are 1x for PayID and 3x for Credit Card deposits, unless otherwise stipulated in a promotion or in writing.

We do not charge withdrawal fees; however, your financial institution may apply fees or currency conversion charges. The Pokies 114 is not a registered financial institution — your account will not earn interest and currency conversion services are not provided by us.

9. Bonuses, Promotions and Wagering Requirements

Bonuses and promotions provided by The Pokies 114 are subject to specific terms which must be read in conjunction with these Rules. We test our bonus mechanics regularly and our results show that applying wagering requirements fairly prevents abuse.

1. Bonuses may carry wagering requirements, maximum bet limits and game-weighting conditions. Always read the promotion terms.
2. Bonus funds are for recreational play only and must not be exploited through prohibited strategies designed solely to extract monetary value from promotions.
3. Abuse of bonuses, including use of multiple accounts, collusion, or bonus-hunting strategies, may result in cancellation of the bonus and any associated winnings.
4. Some offers are limited to specific game types; playing excluded games with bonus funds may invalidate withdrawals.

If a promotion or bonus is cancelled for any reason, any pending bets or winnings associated with it may be voided. We will always reserve internal logs and audit trails to demonstrate how a promotional decision was reached.

10. Game Fairness and Malfunctions

All games on The Pokies 114 use certified random number generation where applicable. In the event of a game malfunction or software error, all affected wagers and outcomes may be declared void. If funds are lost due to malfunction, we will investigate thoroughly, working with game providers, and resolve the matter in accordance with our policies.

Our testing procedures include regular checks on game RNG outputs and return-to-player (RTP) rates to verify fairness and compliance with industry standards.

11. Collusion, Fraud and Abusive Conduct

We strictly prohibit cheating, collusion and the use of automated tools (bots) to influence game outcomes. Evidence of collusion or automated play will result in forfeiture of winnings and account suspension. We will pursue civil or criminal remedies where appropriate.

Examples of prohibited behaviour include but are not limited to:

1. Using robots, macros or software to automate play;
2. Sharing accounts or coordinating play between multiple accounts to exploit games or offers;
3. Abusing chargeback processes or providing false documentation.

12. Suspensions, Withholding and Termination

If we suspect a breach of these Rules, or if we require additional information to meet legal obligations, we may suspend access to your account and withhold funds until our enquiries are complete. Reasons for suspension include suspected fraud, identity concerns, bonus abuse, AML triggers or regulatory requests.

Where a player is found to have materially breached the Rules, we may close the account, cancel bets and forfeit winnings. We always keep records of decisions and will provide reasons where appropriate and consistent with regulatory and privacy obligations.

13. Privacy and Use of Personal Information

We collect and process personal information to provide our services, comply with legal obligations and to prevent fraud. Personal data is handled in accordance with our Privacy Policy and applicable data protection laws. We may share data with regulators, payment providers and anti-fraud partners where legally required.

14. Changes to Rules

We reserve the right to update or modify these Rules at any time. Changes may be made for operational reasons, to comply with law, or to improve customer protection. We will publish updates on our platform and provide notice where required. Continued use of the platform after a change constitutes acceptance of the revised Rules.

15. Jurisdiction and Applicable Law

These Rules are governed by the laws applicable to The Pokies 114’s jurisdiction of operation. Where disputes arise, our processes aim to resolve matters efficiently; we will engage with players to reach fair outcomes. We also cooperate with relevant regulators and authorities upon request.

16. Complaints, Support and Escalation

If you have a complaint about any aspect of our service, please contact our support team. We maintain a formal complaints procedure and will acknowledge your complaint promptly, investigate diligently and respond with findings and proposed resolution steps. If you are not satisfied with the outcome, details of escalation routes are available on our platform.

17. Our Testing, Audits and Transparency

We regularly test and audit our systems for fairness, security and compliance. Our internal audits cover payment processing, KYC procedures, bonus application controls and game-provider integrations. Our results show robust performance in most cases; where improvements are required we implement remediation plans and follow-up checks.

We also retain audit logs and transaction histories which help us investigate disputes and maintain consistent decision-making. If a player requests evidence relevant to a specific action (for example, a withheld payment), we will review records and provide a reasoned explanation subject to privacy and legal constraints.

18. Common Scenarios and How We Handle Them

Below are real-world scenarios we have managed during our testing and live operation, summarised to help you understand how we apply these Rules.

1. A player uses a credit card that has already funded another account: We suspend the account, investigate detailed transaction histories and typically cancel winnings pending verification.
2. Multiple accounts are detected for a single individual attempting to redeem the same promotion: Winnings are voided and accounts consolidated or closed.
3. A game experiences a technical error during a session: We investigate with the game provider and either reinstate affected funds, void the affected game round or offer alternative resolution depending on the outcome of our audit.

19. Summary of Key Rules (Quick Reference)

• Be of legal gambling age and in a permitted jurisdiction.
• Register using accurate personal details and keep them up to date.
• Only one account per person unless we explicitly approve otherwise.
• Use payment methods in your name and comply with verification requests promptly.
• Play for entertainment; do not use prohibited strategies with bonuses.
• We will suspend, investigate and, if necessary, close accounts where Rules are breached.

20. Detailed Withdrawal and Deposit Conditions (Examples)

Example A — PayID deposit: If you deposit using PayID and later request a withdrawal, our minimum play-through for a PayID deposit is typically 1x. So if you deposited AUD 100, you must wager at least AUD 100 on eligible games before making a withdrawal.

Example B — Credit Card deposit: A credit card deposit often carries a 3x play-through. If AUD 200 is deposited, you must wager AUD 600 on eligible games before requesting funds back to that card. If a bonus applies, different or additional conditions may apply.

21. Frequently Asked Questions (Rules)

Q: How long will my withdrawal take? Our tests show most verified withdrawals are processed within 24–72 hours by us. The receiving bank or provider may take additional time.

Q: Can I use someone else’s card to deposit? No. You must only use payment instruments in your name unless we have approved an exception in writing.

Q: What happens if I lose documents? If you cannot provide requested documents we may restrict or close your account until verification is completed.

22. Closing Notes

The Pokies 114 strives to operate a fair, transparent and compliant platform. These Rules are designed to protect players, maintain the integrity of our games and meet our legal obligations. Our operational testing supports our approach and we continue to refine our systems based on evidence and regulatory requirements.

If you have questions about any part of these Rules or require assistance, please contact our support channels via the platform. We will treat every query seriously and follow up with a thorough investigation where appropriate.

23. Acknowledgement

By continuing to use The Pokies 114 you confirm that you have read, understood and accept these Rules and agree to comply with them. We recommend that you retain a copy of these Rules for future reference.

24. Record of Changes

We maintain a record of material changes to these Rules. When material changes are made we will publish a summary and the date of effect on our platform. Please check this page regularly to stay informed of updates.

End of Rules

These Rules take effect from the date published on the site. Thank you for choosing The Pokies 114. Play responsibly and enjoy the experience.